We like to ensure that organisations treat their volunteers in a way which makes volunteering a positive experience for both the Volunteer and the Organisation

Our full good practice guide is available at our downloads page

But Remember the basics...

• Every individual has the right to volunteer and volunteers have rights that should be met in the course of volunteering. Volunteering is a legitimate activity in its own right and not a substitute for paid work.



• Volunteers should have a clear idea of the tasks they are being asked to perform and of the responsibility that goes with those tasks



• Volunteers should be told who is responsible for their support and supervision. They should have regular access to this person and the person should ensure that each volunteer is given adequate support.



• To ensure the fair representation of the needs and interests of volunteers, volunteers should have access to, and play a part in the decision making process of the organisation they volunteer with.



• Volunteers should be protected against exploitation of their interests, both as volunteers and individuals.



• Volunteers should not be put under moral pressure to undertake work that is against their principles.



• Volunteers should be adequately protected against any risks involved in volunteering (the organisation should have public liability and motor insurance. Some organisations may have additional accident cover).



• Volunteers should not suffer financially by volunteering; volunteers should receive all reasonable out-of-pocket expenses, including travel, meals and child / dependant care costs and should be provided with the appropriate equipment, tools or materials to enable them to carry out their tasks.



• Unless all volunteers receive expenses, those who cannot afford to volunteer without being paid expenses may be too embarrassed to ask and may be unable to continue volunteering. Volunteers who do not wish to claim expenses can always donate the money back to the organisation.



• Volunteers should not undertake work that agency staff are being paid to do. Also, volunteers should not be used to replace previously paid workers.



• The relationship between paid workers and volunteers should be complimentary and mutually beneficial. Paid workers should be fully aware of the areas of work undertaken by volunteers and of the distinction between paid work and volunteering.



• Volunteers should have the right to join a Trade Union relevant to their area of voluntary activity.



• Volunteering should be a fulfilling experience. Through adequate support and supervision volunteers should be able to develop, expand and change their work.